• • Ropes
• • How thick of a rope do I need?
• • Generally the taller you go the thicker you need.  5/16 is the most common size for most poles unless they are very small poles under 20 feet but even then 5/16 is the way to go. 3/8 is the next standard and that’s for poles over 50 feet high.
• • I bought a rope at Home Depot. Can you just install that rope?
• • Yes that can be done but we wouldn’t recommend it unless you know that you bought a good UV resistant rope.  Lots of inexpensive ropes do not do well in the sun for long periods of time and will degrade very quickly and you will end up having to replace the rope soon after you put it up.  We only carry good quality rope that is used specifically for flagpoles.
• • I heard about a rope with a wire in the middle. What does that do?
• • It serves two purposes.  1 is for security. It prevents the rope from being just cut with scissors or a knife. Yes some mean people do that to try to steal the flag.  2 it helps save your rope from coming off the top truck.  All ropes wear down and when one with a wire core wears down to the wire you can then replace the rope from the ground instead of having to get to the top to replace a lost rope.
• • I have a bronze flagpole. Can I get a rope that matches?
• • Yes. There is bronze color rope available so that it blends in with the flagpole.
• • My rope is not torn but stiff and hard to handle. Can that be fixed?
• • Unfortunately no.  We can sometimes undo the knot that holds it together and help unwind it a little but the reason it does that is that over the years even though wire core rope will stay on the pole longer it tends to get stiff, more so in ocean areas.
• • There is always chips in my paint where the flag snaps hit. is there anything that can be done about that?
• • Yes you can put on vinyl snap covers that help reduce the clinging and chipping from the snaps but you will still get a little chipping from it since its not 100% covered.
• • My flagpole is on a rooftop. What are my options?
• • We climb all the flagpoles we service so no matter where it is located we can get to the top of the flagpole so long as the flagpole is safe and secure.  

Revolving Trucks 

• • How do I know if my truck is bad?
• • There is no absolute way to know for sure unless you climb and inspect it.   Little clues that may help are if the truck is leaning, means the bearings are very worn.  The rope keeps getting stuck in the pulley wheel, means the pulley wheel is worn really bad. If the truck does not spin then it is not working 100% but it can still do its job and hold the rope and flag in place.
• • Can you just replace the Pulley? I have seen pulleys hung on the side of the pole, will that work as an alternate?
• • Yes that is an alternate and slightly cheaper way of fixing a pole that the truck is broken but you save maybe 50-70 bucks and run the risk of the pulley eventually wearing the bolt its hanging off of and falling on someones head.  The new trucks will last decades and over say 20 years thats 2-3 dollars a year more for a good quality truck and its fixed correctly.  
• • I have a gold ball already, can you use that ball on a new truck?
• • Most of the time the ball is impossible to remove without breaking it.  If it seems possible we will always try to but since we cannot have a full machine shop on site its still cheaper to get a new one than all the labor cost to try to modify the old ball stem to fit the new truck.
• • If im getting a new ball and didn’t have one before, what size should I get?
• • the size of the ball is usually about the size of the base.  The wider the base the bigger the ball.

If you have a question please feel free to ask here so we can answer it and possibly add it to the FAQ.  There is no such thing as a bad question.